Refund Policy

At STRATOSPARCH, we strive to ensure that our customers are completely satisfied with their purchases. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refunds

• Products must be returned within 30 days of purchase to be eligible for a refund.
• The product must be in its original condition, unused, and in the original packaging.
• Proof of purchase is required to process a refund.

2. Non-Refundable Items

Some items are non-refundable, including but not limited to:

• Gift cards
• Digital products once downloaded or accessed
• Items on final sale

3. Process for Requesting a Refund

1. Contact our support team at [email protected] with your order details and reason for returning.
2. We will provide you with a return address and instructions for sending back the product.
3. Upon receipt of the returned item, we will inspect it and then notify you of the status of your refund.

4. Refund Timeline

Once your return is approved, we will initiate a refund to your original method of payment. You should expect to receive your refund within 5-10 business days, depending on your card issuer's policies.

5. Contact Us

If you have any questions regarding our refund policy, please contact us at:

Email: [email protected]
Phone: +1 (555) 123-4567